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Showing reviews posted by Yvonne Gail (x)
    • by Yvonne Gail
    • March 23, 2013
    • 0 comments
    • 1 like
    • 649 views
    For EPXBody
    I signed up for EPXBody after seeing it was #1 on MLMRankings.com.

    The startup cost was only $40. Product was shipped very quickly. After that, nothing went well.

    I tried to cancel my autoship but still can't find a way to do so in the back office.

    I contacted support via the back office support link. No one replied.

    I tried three more times and complained before getting back a teribly lame response.

    The response said that the company is growing faster than could be handled and that someone just started responding to the support emails a week ago. There were over 1000 emails in the queue to be worked and they were being abandonded because the support person said she couldn't get back to them all. What kind of response is that?
    I asked again how to cancel autoship and still have not received a response.
    Pros:
    Product was shipped quickly. I haven't tried it yet.
    Cons:
    Terrible customer service, via email only, and almost impossible to get a response.
    No obvious way to cancel autoship order.

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