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Denise, Thanks for the response. At this time I really have to say I think the real culprit was Payless Rental Agency. I called there, and spoke with one of the managers of the Vegas branch, and it turns out .... the manager was the one that didn't honor the booking at the counter. The customer service...
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I'm not a YTB Rep, but I had this experience with YTB Travel and YTB Travel's booking and reservation department over the weekend. I was scheduled to be in Vegas for a wedding. My in-laws were flying in from Tennessee. I booked them a rental car via YTB Travel after clicking on an ad that said...