CieAura Chat Log
CieAura Agent 1: Thank you for contacting the CieAura Support Team, how can I help you today?
JT: Can you tell me if there is any way to tell a live chip from a used chip?
CieAura Agent 1: The customer will not be able to tell live chip from used chip.
CieAura Agent 1: We recommend keeping the chips within the envelope in a safe place before using.
JT: Can the company tell a live chip from a used chip? Is there any device to measure if its still good?
CieAura Agent 1: Yes, our developer use special machines to ensure the chips are live before they are shipped out.
JT: what kind of special machines? what is actually detectable about the live chip?
CieAura Agent 1: This information is not available to customers and retailers.
JT: really? why?
CieAura Agent 1: We do not have this information
JT: is there any information on the science behind the embedding process?
JT: is the patent app available?
CieAura Agent 1: the scientific information on the chips is posted in the Products/Science section of the CieAura home page
JT: if i send a batch back to the office can they test them and determine if they have been used?
CieAura Agent 1: There are no bad batches; based upon the manufacturing methods it is not possible. In addition there are outstanding and strong quality control checks and balances.
JT: that wasnt my question. If I sent in a batch, would the company be able to determine if they were used or unused?
CieAura Agent 1: We will forward that request to our supervisor, they will reply shortly to your email address.
JT: where is the physical headquarters for the company? the actual office address?
CieAura Agent 1: This is listed on the CieAura website under Company
CieAura Agent 1: 450 N. Brand Blvd, Glendale, CA
CieAura Agent 1: Our shipping headquarters is in 3610 Old Atlanta Road Suwanee, GA
CieAura Agent 1: Is there anything else I can help you with today?
JT: who would I contact about a request for a live double blind product test?
CieAura Agent 1: you can email that request to retailersupport@cieaura.com